Your options, compared honestly.
There's more than one way to stop losing work. Here's what each is actually good for, including when we're not the right choice.
| Office hire | Answering service | Do-it-yourself software (Jobber, Housecall Pro, ServiceTitan) | Marketing agency | PM Solutions Hub | |
|---|---|---|---|---|---|
| Who sets it up | You hire and train them | They do, to their script | You do | They do | We do, around how you work |
| Who keeps it running | Your new hire | The service | You do | Usually you | We do |
| Nights and weekends | No | Yes | Depends what you set up | No | Yes, if you want it |
| Follows up on quotes | If they remember | No | If you set it up | Rarely | Yes, on a schedule |
| Google and AI search | No | No | No | Often, as a separate service | Yes |
| Cost shape | Salary and payroll costs | Per minute or per call | Monthly software fee | Monthly retainer, often with a contract | One-time build plus flat monthly, month to month |
| The best choice when | You need someone in the office doing many jobs, not just phones | You only need messages taken | You like running software and have time to set it up | You need ads or a big brand campaign | You want it built and run for you, and you'd rather call the person who built it |
These are general descriptions of each kind of option, not reviews of any one company. Plenty of businesses use a mix, and we're happy to build around a person or software you already have.
Not sure where to start?
Tell me what's costing you the most work. Fifteen minutes, no pitch deck.