Effective Date: February 3, 2026
Last Updated: February 3, 2026
PMsolutionshub, LLC ("PM Solutions," "we," "us," or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services,
including our website at PMsolutionshub.com (the "Service").By using our Service, you consent to the data practices described in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. INFORMATION WE COLLECT
1.1 Personal Information You ProvideWe collect personal information that you voluntarily provide to us when you:
• Sign up for our Service
• Submit a lead or inquiry through our website or chatbot
• Communicate with us via phone, email, text message, or chat
• Request customer supportThe types of personal information we may collect include:
• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, property type, damage details, project scope, insurance information
• Business Information: Company name, business address, contractor license information
• Communication Data: Call recordings, text message content, chat transcripts, email correspondence
• Account Information: Username, password (encrypted), account preferences
1.2 Information Collected AutomaticallyWhen you access our Service, we may automatically collect certain technical information, including:
• Device information (device type, operating system, browser type)
• IP address and general location data
• Log data (access times, pages viewed, referring URLs)
• Cookie data (see Section 7 below)
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
• Service Delivery: To provide, maintain, and improve our AI-powered lead management and follow-up services
• Lead Qualification: To qualify leads through automated SMS, email, and voice communications
• Appointment Scheduling: To book and manage appointments between leads and contractors
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Account Management: To create and manage your account, process payments, and send service-related notifications
• Communication: To send you updates, marketing communications, and promotional materials (you may opt out at any time)
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security risks
3. SMS/TEXT MESSAGING PRACTICES (A2P COMPLIANCE)
3.1 Consent to Receive MessagesBy providing your phone number to PM Solutions or to a contractor using our Service
, you consent to receive automated text messages from us or on behalf of the contractor.
Messages may include:
• Lead qualification questions
• Appointment confirmations and reminders
• Service updates and notifications
• Marketing messages (if you opt in)Consent is not a condition of purchase.
You are not required to consent to receive marketing messages as a condition of using our Service.
3.2 Message FrequencyMessage frequency varies depending on your interactions and lead status.
You may receive up to 5 messages per week during active lead qualification and follow-up. Message and data rates may apply.
3.3 Opt-Out InstructionsYou may opt out of receiving text messages at any time by:
• Replying STOP to any text message you receive from us
• Contacting us at the information provided in Section 12 below
After you opt out, you will receive one final confirmation message, and then no further messages will be sent unless you opt back in.
3.4 Help and SupportFor help with text messages, reply HELP or contact us at support@pmsolutionshub.com or (610) 741-9414.
3.5 Carrier and Device LiabilityPM Solutions is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.
4. VOICE CALL PRACTICES (TCPA COMPLIANCE)
By providing your phone number, you consent to receive voice calls from PM Solutions or our AI voice agents, including:
• Automated pre-recorded calls
• Artificial intelligence-powered voice calls
• Live agent calls for follow-up and scheduling
We comply with the Telephone Consumer Protection Act (TCPA) and do
not call numbers on the National Do Not Call Registry for marketing purposes without prior express written consent.
You may revoke your consent to receive calls at any time by contacting us at support@pmsolutionshub.com or (610) 741-9414.
5. HOW WE SHARE YOUR INFORMATION
5.1 We Do Not Sell Your InformationPM Solutions does not sell, rent, or trade your personal information to third parties for their marketing purposes.
5.2 Service ProvidersWe may share your information with trusted service providers who assist us in operating our Service, including:
• Twilio: For SMS and voice communication services
• Google Workspace: For secure data storage and internal operations
• Payment Processors: For billing and payment processing (we do not store credit card information)
These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
5.3 Business TransfersIf PM Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We will notify you via email and/or a prominent notice on our website before your information becomes subject to a different privacy policy.
5.4 Legal RequirementsWe may disclose your information if required to do so by law or in response to
valid requests by public authorities (e.g., court orders, subpoenas, government investigations).
5.5 With Your ConsentWe may share your information with third parties when you give us explicit consent to do so.
6. DATA STORAGE AND SECURITY
Your personal information is stored securely within our Google Workspace environment, which is exclusive to PM Solutions and protected by:
• Encryption in transit and at rest
• Multi-factor authentication
• Regular security audits and monitoring
• Access controls limited to authorized personnel only
While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure.
We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by Pennsylvania law.
7. COOKIES AND TRACKING TECHNOLOGIES
We currently do not use cookies or third-party tracking tools such as Google Analytics or Facebook Pixel on our website.
If we implement these technologies in the future, we will update this Privacy Policy and provide you with the option to opt out.
8. DATA RETENTION
We retain your personal information for as long as necessary to:
• Provide our Service to you
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
Upon request, we will delete or anonymize your personal information, unless we are required by law to retain it.
To request deletion, contact us at the information provided in Section 12.
9. YOUR PRIVACY RIGHTS
You have the following rights regarding your personal information:
• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Opt-Out: You may opt out of marketing communications and text messages at any time
• Portability: You may request that we provide your data in a structured, machine-readable format
To exercise these rights, contact us using the information in Section 12 below. We will respond to your request within 30 days.
10. CHILDREN'S PRIVACY
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately,
and we will delete such information from our records.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
We will notify you of any material changes by:
• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided an email address)
Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.
12. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:PMsolutionshub, LLC
Mohrsville, PA 19541
Email: support@pmsolutionshub.com
Phone: (610) 741-9414
13. PENNSYLVANIA STATE LAW COMPLIANCE
PM Solutions complies with Pennsylvania's Breach of Personal Information Notification Act (73 P.S. § 2301 et seq.). In the event of a data breach involving your personal information, we will notify you without unreasonable delay as required by Pennsylvania law.
14. FEDERAL LAW COMPLIANCEPM Solutions complies with:
• Telephone Consumer Protection Act (TCPA): Governing automated calls and text messages
• CAN-SPAM Act: Governing commercial email communications
• Federal Trade Commission Act: Prohibiting unfair or deceptive practices
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